I had reason the other day to ask Yahoo a question about it’s directory and someone who was acting as an agent for the directory. I used their “other abuse” option on the contact forms to ask if the reseller was legitimate.
After a couple of days I got a reply focussed on spam. I replied hoping that I might trigger a human to actually read what I had posted. Given the delay in sending and receiving then surely there was a human involved? Computers are much quicker than that!
So imagine my surprise when I get another reply today again talking about spam.
I’ve actually signed up to Yahoo Answers to see if that will get an answer but given that it’s a community based resource and not actually read by Yahoo staff I’m not expecting any illumination.
Well, I’ve had 2 more emails. One saying sorry about the mixup could I explain exactly what I needed. Then the next was back to the stock standard anti-spam stuff. Crazy!
Finally I got this…
Dear Sarah,
Thank you for contacting Yahoo! Billing.
I understand your frustration in this matter. As stated previously, this
is not a Yahoo! link, therefore we do not recommend you ordering from a
non Yahoo! site if Yahoo! Directory Listings is what you are wanting.
I do apologize for this, and thank you for your time and patience.
Thank you again for contacting Yahoo! Billing.
Regards,
Alexis
Yahoo! Customer Care
Unbelievable for a company that size, resorting to automated replies. I would be interested to see the outcome of your original question.
I will be interesting to see what direction microsoft will push the company, service or subscriptions based